The final cause was determined to be accounts with sandboxes and their crons. Disabling those stopped all duplicated emails and ended the unwanted notifications. A permanent fix for the future is being applied.
Posted Sep 16, 2019 - 12:33 EDT
The email rule for discontinued medications that created the issue has been disabled on all accounts for the time being and will be reintroduced once the root cause is determined and fixed. As of now all other email notifications should be delivered as expected.
Posted Sep 13, 2019 - 15:46 EDT
This issue is causing a backlog of the mail services and resulting in staff getting flooded with email notifications. We've cleared the backlog and implemented a fix.
Posted Sep 13, 2019 - 14:34 EDT
A fix for this issue has been implemented and we're monitoring the issue. The backlog of emails was cleared completely.
Posted Sep 13, 2019 - 14:31 EDT
This incident affected: Third Party Integrations (Mandrill).